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Submitting Applications
Information for Renters that are submitting an application
How to edit my applicationEditing an in-progress or submitted application
How can I check the status of my application?So you've completed and submitted your application. Now what?
What if the rent amount is incorrect?Changing the rent amount on your application
How to log in to an applicationLog in to an existing application or start a new application
How to link applicationsWhat to do if you completed an application separate from your application group
Applicants, Guarantors, Occupants, and Dependents ExplainedHere is a quick description of each applicant type! Note that each
company does have different configurations for these applicant types.
How to invite others to an applicationAdding and confirming your application group
How to remove someone from your application groupIf you invited the wrong person, roommates changed, or you no longer need to list a guarantor or occupant on the application.
I don't own or rent my residenceHere is how to proceed if you do not own or rent the address listed on your Driver's License or Government Issued Photo ID.
International Address in Residential HistoryDescribes what to do when you have a non-US address current address in your residential history and basic info section of the application.
How to fill your profile if you are retired.If you are retired, here is how to proceed through the Fill Your Profile and Income Verification sections on your application.
Dispute Results of Credit & Background ReportReview how to dispute the records returned on your Credit & Background report.
Credit Score ConcernsComparing the credit score received in VERO to what is received from another source and why the results can be different.
Request Copy of Credit & Background ReportThis article outlines how to view your Credit and Background report and how to request a copy.
"Error Generating Report" for TransUnion Background & Credit CheckReview what can cause the "Error Generating Report" when completing TransUnion Background & Credit Check and how to resolve it.
I have more than one active employerHere is how to fill the "Employment History" section in "Fill Your Profile" if you have more than one active job
What's the difference between Cash Available vs. Current Balances"Cash available" and "Current Balance" are two terms commonly used in financial contexts, see how VERO uses these and what they mean.
Income Verification MethodsLearn the 3 ways to verify income on your application: link to payroll accounts, links to bank accounts, and upload financial documents.
What to do if you can't connect to your bankVERO couldn't save the accounts that I connected with for the Income & Asset Verification, or I can't find my bank.
How to reset your income and assetsYou may need to reset your income and assets if you are connected to the wrong bank.
How to link multiple bank accountsHow do I link multiple bank accounts to verify my income and assets?
Unable to Verify IncomeIf your income is showing as unverified, or less than expected as verified, this article offer tips and troubleshooting steps to resolve
Why Link Bank Account?Understand the benefits of linking your bank account.
Plaid SpecificsGet more information about how Plaid handles your data.
Social Security Benefits & Retirement IncomeInformation for applicants who receive Social Security benefits or income, or retirement income when applying through VERO