In rare circumstances, you may receive an "Error Generating Report" error message after entering your SSN or ITIN to begin the Background and Credit Check shown below:
This is usually caused by malformed or missing Basic Contact information or Current Address, which are required identifiers to generate your report.
Review Residential History or Basic Contact Info
A current address is required along with your Full Name, Date of Birth, and SSN in order to connect with the Credit Reporting agency to generate your background and credit reports. Return to your Basic Info and Residential History steps to provide the necessary details by following the steps below:
Click the "x" on the Error Generating Report" pop up
Click the three horizontal dots in the upper right and select "View Progress"
Navigate to the Residential history section and fill in the necessary information or correct any errors.
Repeat step 2 and navigate to Basic Contact Info and fill in any necessary information or correct any errors.
Once you've confirmed that your Residential History and Basic Contact information have been filled in, click next to then progress to the Background & Credit step, which will reload using the updated information.
Using an International Address
VERO currently does not accept international addresses when completing an application. Entering the international address in a way that is unacceptable may result in the above error. If the above steps do not resolve this issue for your international address, ensure that it is entered according to the instructions for Non-US Addresses found here.
Please reach out to VERO Support using the chat widget in the bottom right of your page if you require additional assistance with this error message.