We've enhanced our application workflow to help your applicants complete their Experian Background & Credit checks more successfully. These improvements will streamline the process for your potential residents while reducing common issues that can delay application processing.
What's Changing in the Applicant Experience?
The application system now guides applicants to complete their information in a more logical sequence:
Basic Information
Residential History
Experian Background & Credit Check
This optimized flow ensures that all necessary information is collected before an applicant attempts to generate their Experian report.
If users navigate directly to the Background & Credit step before entering the required information, they will not be able to generate a report.
Benefits for Your Properties
Faster Application Processing: Reduced errors mean fewer delays in processing applications
Higher Completion Rates: Guided workflow helps applicants submit complete, accurate information
Fewer Support Inquiries: Streamlined process minimizes common applicant questions and concerns
Consistent Data Collection: Information submitted to Experian exactly matches application details
Key Features for Applicants
Guided Experience: The system directs applicants through steps in the optimal order
Simple Error Prevention: Required information is collected upfront, preventing credit checks where a credit report could not be returned despite successful authentication.
Easy Information Updates: Applicants can use the "Edit Details" button to correct information
Flexible Process: Credit checks can still be skipped if an SSN is not available
Important Operations Notes
Applicants still need a current U.S. residential address for Experian report generation
The "Skip Credit Check" option remains available to applicants
All existing credit check requirements remain unchanged
Impact on Your Workflow
You should notice:
Fewer failed credit check attempts
More consistent applicant data
Reduced need for application corrections
Smoother overall application processing