Beyond our Support team, you may need to reach out with questions about your invoice from VERO, or to request a refund on behalf of an applicant.
These contacts are exclusively for property refund requests and should only be used by a manager or agent. It is NOT intended for use by applicants or renters.
You will find the contact information for these teams below:
Applicant Refunds
Refund requests for applicants must be requested by a property contact directly. VERO will not refund an application or admin fee at the direct request of an applicant.
To request that VERO process a refund in Stripe for an applicant, please email refunds@sayvero.com with the following information for all applicants to be refunded:
Name of Applicant(s)
Email Addresses of Applicant(s)
Deal ID
Amount(s) to be Refunded
VERO processes refunds on a weekly basis. Note that the Stripe processing fee is not refundable to applicants.
Depending on your companies configuration, you may need to request a refund internally to be processed. If you are unsure if VERO or your internal Admin team handles refunds for applicants, please first confirm with your VERO admin.
Billing and Invoice Requests
If you have a request, question, or concern regarding your invoice from VERO, please reach out to billing@sayvero.com.
This email address is solely for inquiries regarding a property's invoices or billing for their VERO subscription, as well as questions about fee reconciliation with VERO.