Overview
Cosign is a lease coverage option available in VERO that helps leasing teams move certain applications forward while protecting the property's financial interests.
Cosign guarantees rent once approved, allowing operators to safely approve applicants who may not fully meet traditional credit or income thresholds.
Cosign invitations may be:
Sent manually by leasing teams, or
Triggered automatically depending on the property configuration.
When Cosign Appears
Cosign may become available in two situations.
Conditional Approval
Cosign commonly appears when an application receives a Conditional Approval.
This allows leasing teams to offer applicants an alternative to:
providing a traditional guarantor
submitting additional documentation
Declining the application
Credit-Related Declines
Cosign may also appear when an application is declined for credit reasons, provided the applicant otherwise meets screening requirements.
Examples include:
Thin or no credit file
Credit score below the approval threshold
Limited credit history
For these cases, Cosign provides a way to move forward while transferring financial risk.
When Cosign Will Not Appear
Cosign is not available if:
Income requirements fail
The applicant has zero income
An eviction disqualifier is present
A criminal disqualifier is present
A lumen decline output is driven by non-credit factors
The property is not configured for Cosign
These guardrails ensure Cosign is only offered when it appropriately mitigates financial risk.
How Cosign Appears in the Manager Portal
The Invite to Cosign action may appear in different states depending on eligibility.
Active
The Invite to Cosign button is enabled when the applicant meets the eligibility criteria, and Cosign can be offered immediately.
Disabled with Explanation
In some cases, the button may appear disabled with a tooltip explaining why it cannot yet be used.
Examples include:
Missing lease start date
Unit not yet assigned
Income below Cosign eligibility thresholds
These issues can typically be resolved before inviting Cosign.
Hidden
If Cosign is not enabled for the property or company, the Invite to Cosign option will not appear at all.
Manual vs Automatic Cosign Invites
Depending on the company configuration, Cosign may be initiated in two ways.
Manual invites
Leasing agents choose when to send a Cosign invite directly from the application review screen.
Automatic invites
Some properties enable automatic invitations. When enabled, VERO will automatically invite the applicant to Cosign when eligibility criteria are met.
What Happens After Cosign Approval
If Cosign approves the applicant:
Income-related screening checks are treated as passing
Credit-related screening checks are treated as passing
Non-financial disqualifiers remain enforced
The application can then move forward as Approved with Cosign.
Best Practices for Leasing Teams
To ensure proper tracking inside VERO:
Initiate Cosign invites directly from VERO whenever possible
Avoid creating Cosign applications outside of VERO
Applications created outside VERO cannot currently be linked back to the original application.
Frequently Asked Questions
Why am I seeing Cosign for this applicant?
The application either received a Conditional Approval or was declined due to credit, making Cosign a possible next step.
Do I have to use Cosign?
No. Unless automatic invites are enabled, leasing teams decide when it makes sense to offer Cosign.
Does Cosign replace our screening rules?
No. Screening policies remain unchanged. Cosign simply provides a risk-mitigation option.
Do agents need to log into another system?
No. Cosign invitations and status updates occur directly in VERO.
Key Takeaway
Cosign gives leasing teams a controlled way to approve more applicants while maintaining financial protection.
Within the Manager Portal, Cosign may appear as:
an active action when eligible
a disabled action when something must be corrected first
no action when Cosign is not configured for the property
This keeps the leasing workflow simple while expanding the number of applicants that can successfully move forward.