A key initial step in both the pre-qualification and application process is identity verification. When applying through VERO, completing the identity verification process is a crucial step to ensure the security and authenticity of your application.
To reduce the risk of identity theft and ensure that your identity is fully verified, this process involves uploading a photo of your ID, taking a selfie, and confirming some personal details.
It's important to note that not all forms of identification are accepted for this purpose. VERO requires government-issued photo ID's that are valid, unaltered, unexpired, and verifiable.
Acceptable Forms of ID
The Acceptable Forms of ID are the following:
Driver's License
State-Issued ID Card
Passport
Passport Card
Permanent Resident Card
Work Permit
A full list of accepted IDs is presented at the time of verification.
Types of ID that are not accepted
Unacceptable forms of ID include but are not limited to the following:
Student IDs
Library cards
Temporary paper IDs
Work related ID cards or badges
Identity Verification Steps
Verifying your identity is easy with our step-by-step process. Follow the guidelines on the screen for a seamless experience for each part of the verification process.
Government Issued ID and Database Verification
The first portion of your Identity Verification is to verify your government issued ID by completing the following steps:
Select the appropriate country of the ID you intend to use
Select the ID type that corresponds with your identification document
Depending on the document you've selected for your identity verification, you may be asked to enter additional information, like SSN or Date of Birth. If you do not have the requested information, return to the list and select a different form of ID as submitting dummy information may cause the verification to fail.
Follow the prompts to take a clear and focused picture of the front and back or other elements of your government issued ID.
Do not crop, add filters, or make alterations to the photo of your ID
VERO will run the details from you Government issued ID against the database of the issue authority of the ID to confirm the details as part of this verification step. If any of the information cannot be matched or the image of the ID document is unclear, you will be asked to try again.
Tips & Tricks for Successful ID Verification:
Use bright or natural lighting and avoid any glares
Remove any glasses, hats, or face coverings that could obstruct your face
Take live photos using your device's camera; do not upload scanned images. Make sure the picture of your ID is clear and in focus.
If you’re using a computer, try the "continue on another device" feature for a smoother experience using a smartphone.
Be sure to enter your name full legal name on your application exactly as it is shown on your ID.
Frequently Asked Questions (FAQs) about ID Verification:
Q: My ID is expired, can I still use it?
A: No, you cannot use an expired ID for you ID verification with VERO. Please select a different form of ID that you have that is current instead.
Q: My ID is damaged, can I still use it?
A: Depending on the extent of the damage, we may not be able to extract the data from your ID to run the verification and it will fail. It is best to use an undamaged form of ID.
Q: I don't have my ID with me, can I use a picture I have of it?
A: A live photo of your ID should be used for best results. Saved images may be of poor quality, may not have the right sections of the ID required to be imaged, or alterations like cropping or filters may make it unable to be verified.
Q: I am being asked for an SSN when I select a Driver's License as the document type, but I don't have an SSN. What should I do?
A: Being requested for an SSN to pair with your Driver's License is a verification required by some properties. If you are being requested this but don't have an SSN, select a different form of ID for your ID Verification.
Q: I keep trying and following all the prompts but my ID is still not being verified, what's wrong?
A: A failed ID verification can happen for many reasons. If the government issue ID is recently issued or you recently had a name change, the issue authority database may not yet be updated to reflect the information the ID you've provided is being run against. Try another form of ID to verify. If you do not have another form of ID, reach out to VERO Support for additional assistance.
Selfie Portrait Verification
The selfie portrait section of your Identity Verification is used to verify your submitted government issued ID by completing the following steps:
Be sure to have good lighting before starting this step of the process
Locate yourself in place with minimal background object or crowded spaces
Remove hats, masks, or glasses
Follow the on-screen prompts for centering and turning your head
If the selfie does not meet the requirements or the images are unclear, you will be prompted to try again.
Selfie Verification Tips and FAQs
Tips & Tricks for Successful Selfie Verification:
Use bright or natural lighting and avoid any glares
Remove any glasses, hats, or face coverings that could obstruct your face
Carefully follow the on-screen instructions for centering your face and turning your head in the prompted direction. Be sure not to turn your head too quickly. We will need to capture your face looking left, right, and straight ahead.
Take live photos using your device's camera; do not upload scanned images.
If you’re using a computer, try the "continue on another device" feature for a smoother experience using a smartphone.
Frequently Asked Questions (FAQs) about Selfie Verification:
Q: I look different now than when the image in my id was taken, will it be able to tell it's me from my selfie?
A: Yes! Changed in how you look, like hair length and style or age, are not a hinderance to being able to compare your selfie image to the portrait on your government issued ID.
Q: How is the selfie used to verify my identity?
A: The selfie is being compared to the image on your Government Issued id to confirm that both faces match. If the image on your ID is blurry or of poor quality, it may have a hard time matching to the selfie. Use a form of ID that has a clear portrait for comparison.
Q: Can I use selfies I already have taken?
A: No, previous selfies should not be used things like cropping, filters, image quality, and the like can interfere with successful verification. Additionally, you must take your images live and in certain positions to successfully cross-reference against you ID.
Note: If you have not been able to successfully verify your identity after several attempts, this step will be locked and you will not be able to try again. If this happens, please reach out to VERO Support for assistance.
If you are unable to verify your identity through VERO, you will need to notify the leasing team at the property that you are applying to for next steps.