A key initial step in both the pre-qualification and application process is identity verification. When applying through VERO, completing the identity verification process is a crucial step to ensure the security and authenticity of your application.
To reduce the risk of identity theft and ensure that your identity is fully verified, this process involves uploading a photo of your ID, taking a selfie, and confirming some personal details.
It's important to note that not all forms of identification are accepted for this purpose. VERO requires government-issued photo ID's that are valid, unaltered, unexpired, and verifiable.
Acceptable Forms of ID
The Acceptable Forms of ID are the following:
Driver's License
State-Issued ID Card
Passport
Passport Card
Permanent Resident Card
Work Permit
A full list of accepted IDs is presented at the time of verification.
Types of ID that are not accepted
Unacceptable forms of ID include but are not limited to the following:
Military IDs
Student IDs
Library cards
Temporary paper IDs
Work related ID cards or badges
Identity Verification Steps
Verifying your identity is easy with our step-by-step process. Follow the guidelines on the screen for a seamless experience for each part of the verification process.
Government Issued ID and Database Verification
The first portion of your Identity Verification is to verify your government issued ID by completing the following steps:
Follow the prompts to take a clear and focused picture of the front and back or other elements of your government issued ID.
Do not crop, add filters, or make alterations to the photo of your ID
Once you've taken the photo of your ID the system will confirm the document type and issuing authority automatically.
VERO will run the details from you Government issued ID against the database of the issue authority of the ID to confirm the details as part of this verification step. If any of the information cannot be matched or the image of the ID document is unclear, you will be asked to try again.
Tips & Tricks for Successful ID Verification:
Use bright or natural lighting and avoid any glares
Remove any glasses, hats, or face coverings that could obstruct your face
Take live photos using your device's camera; do not upload scanned images. Make sure the picture of your ID is clear and in focus.
If you’re using a computer, try the "continue on another device" feature for a smoother experience using a smartphone.
Be sure to enter your name full legal name on your application exactly as it is shown on your ID.
Frequently Asked Questions (FAQs) about ID Verification:
Q: My ID is expired, can I still use it?
A: No, you cannot use an expired ID for you ID verification with VERO. Please select a different form of ID that you have that is current instead.
Q: My ID is damaged, can I still use it?
A: Depending on the extent of the damage, we may not be able to extract the data from your ID to run the verification and it will fail. It is best to use an undamaged form of ID.
Q: I don't have my ID with me, can I use a picture I have of it?
A: A live photo of your ID should be used for best results. Saved images may be of poor quality, may not have the right sections of the ID required to be imaged, or alterations like cropping or filters may make it unable to be verified.
Q: I am being asked for an SSN when I select a Driver's License as the document type, but I don't have an SSN. What should I do?
A: Being requested for an SSN to pair with your Driver's License is a verification required by some properties. If you are being requested this but don't have an SSN, select a different form of ID for your ID Verification.
Q: I keep trying and following all the prompts but my ID is still not being verified, what's wrong?
A: A failed ID verification can happen for many reasons. If the government issue ID is recently issued or you recently had a name change, the issue authority database may not yet be updated to reflect the information the ID you've provided is being run against. Try another form of ID to verify. If you do not have another form of ID, reach out to VERO Support for additional assistance.
Selfie Portrait Verification
The selfie portrait section of your Identity Verification is used to verify your submitted government issued ID by completing the following steps:
Be sure to have good lighting before starting this step of the process
Locate yourself in place with minimal background object or crowded spaces
Remove hats, masks, or glasses
Follow the on-screen prompts for centering and turning your head
If the selfie does not meet the requirements or the images are unclear, you will be prompted to try again.
Tips & Tricks for Successful Selfie Verification:
Use bright or natural lighting and avoid any glares
Remove any glasses, hats, or face coverings that could obstruct your face
Carefully follow the on-screen instructions for centering your face and turning your head in the prompted direction. Be sure not to turn your head too quickly. We will need to capture your face looking left, right, and straight ahead.
Take live photos using your device's camera; do not upload scanned images.
If you’re using a computer, try the "continue on another device" feature for a smoother experience using a smartphone.
Frequently Asked Questions (FAQs) about Selfie Verification:
Q: I look different now than when the image in my id was taken, will it be able to tell it's me from my selfie?
A: Yes! Changed in how you look, like hair length and style or age, are not a hinderance to being able to compare your selfie image to the portrait on your government issued ID.
Q: How is the selfie used to verify my identity?
A: The selfie is being compared to the image on your Government Issued id to confirm that both faces match. If the image on your ID is blurry or of poor quality, it may have a hard time matching to the selfie. Use a form of ID that has a clear portrait for comparison.
Q: Can I use selfies I already have taken?
A: No, previous selfies should not be used things like cropping, filters, image quality, and the like can interfere with successful verification. Additionally, you must take your images live and in certain positions to successfully cross-reference against you ID.
Note: If you have not been able to successfully verify your identity after several attempts, this step will be locked and you will not be able to try again. If this happens, please reach out to VERO Support for assistance.
Issues taking a picture for your ID or Selfie Verification
All Mobile Devices:
If you’re having trouble using your camera in your mobile browser, follow the steps below based on your device and browser for basic troubleshooting:
Ensure no other apps (like Instagram or Zoom) are currently using the camera.
If the site previously asked for camera access and you clicked "Don't Allow", you’ll need to manually update permissions in your browser.
Are you using an in-app browser? Some apps like open websites in an embedded browser rather than opening in your device browser, which may block the camera. Try copying the link and pasting directly into your browser.
Try restarting your device and browser before troubleshooting further.
For specific steps for each device and browser type, see below:
Android Mobile Devices
Chrome - Browser Camera Settings:
Open Chrome and navigate to the website.
Tap the lock icon in the address bar.
Tap Permissions > Camera and choose Allow.
Other Browsers - Camera Settings
Similar steps apply to other browsers (Firefox, Samsung Internet) used on Android devices.
Access browser settings and site permissions to ensure camera is allowed.
Android or Other Browser App settings:
Go to Settings > Apps > Chrome (or name of alternate browser) > Permissions.
Make sure Camera is set to Allow.
Clear blocked App settings if needed:
Go to Chrome > Settings > Site settings > Camera.
Remove or update any sites listed under Blocked.
iPhone or iPad Mobile Devices (iOS)
Safari (iOS) - App System Settings
Go to Settings > Safari > Camera.
Set to Allow or Ask.
Re-enable access if previously denied:
Visit the site in Safari again — it should re-prompt you.
If it doesn't, go to Settings > Safari > Advanced > Website Data, find the site, and delete its data to reset permissions.
Chrome - App System Settings
Go to Settings > Chrome.
Ensure Camera is turned on.
Chrome - Browser Settings
Open Chrome and go to the website.
Tap the lock icon in the address bar.
Tap Site Settings > Camera, then select Allow.
If you’ve followed the steps above and your camera still doesn’t work on Chrome on your iOS device:
Try using Incognito/Private Browsing mode to bypass saved settings.
Clear your browser cache and cookies.
Make sure mobile app is updated to the latest version.
Other Browsers on iOS Mobile:
Check your browsing App's settings by going to Settings and select the name of your browser. Ensure Camera is turned on.
Check your browser's settings directly. You may need to look up how to access the specific browser settings to grant camera access.
All Desktop Browsers
If you're having trouble taking your selfie or ID image through your desktop browser, try the following troubleshooting:
Ensure a camera is physically connected and working (built-in or external).
Close other apps that may be using the camera (e.g., Zoom, Teams).
Refresh the browser or restart your computer if needed.
Make sure browser and operating system are fully updated.
Try a private or incognito browser
Try clearing your browser's cache and cookies
For additional Troubleshooting on all browsers:
Check site permissions in the browser:
Click the lock or settings icon to the left of the URL
Toggle the camera settings to ON or select the settings option
Under Camera, choose "Allow"
Check Operating System permissions:
For Windows:
Go to Settings > Privacy > Camera.
Turn on Camera access for this device and Allow apps to access your camera.
Scroll to Allow desktop apps to access your camera and make sure it’s ON.
For MacOS:
Go to System Settings > Privacy & Security > Camera.
Make sure the browser is toggled ON.
If the above does not work, try these specific troubleshooting steps based on the desktop browser you're using:
Google Chrome Desktop Browser
Navigate to chrome://settings/content/camera
Ensure the camera selected in the drop down
Toggle the setting "Sites can ask to use your camera" to ON
Safari Desktop Browser
Go to: about:preferences#privacy
Scroll to Permissions > Camera.
Click Settings... and ensure the site is listed and allowed
Microsoft Edge Desktop Browser
Go to: edge://settings/content/camera
Ensure camera access is enabled and the correct device is selected.
Firefox Desktop Browser
Go to: about:preferences#privacy
Scroll to Permissions > Camera.
Click "Settings..." and ensure the site is listed and allowed.