Your Renter Profile is composed of several steps of the application process: Basic Info, Residential History, Emergency Contacts, Stated Employment History, References, and Lease Preferences. These screens will walk you through the necessary steps based on the property you are applying for, ensuring that you don't miss anything important.
Basic Info: This step will collect your basic information like name, birthday, and phone number.
Residential History: This step will collect your previous residences information, including address, management name and contact information, and rent price. Your application will state how much residential history is required by the property.
Employment History: This step will as you to manually enter your employment details, which allows leasing teams to cross reference with linked income information and creates an employment history on your Profile. Your application will state how much employment history is required by the property.
References: This step collects the information of your personal or professional references that are optional but can be provided to leasing teams.
Emergency Contacts: This step collects your personal emergency contacts.
Lease Preferences: This step collects your preferences around lease start date and duration for the leasing team.
These fields are updated when you complete an application and are visible as part of your Renter Profile on you VERO Account.
You can review your Renter Profile by logging in at renter.sayvero.com and selecting the Personal Info Tab:
If you need to edit any of these fields, return to your application and edit the relevant step. Instructions on how to do so can be found here.
Basic Information
In this section, you’ll need to provide:
First and Last Name: Enter your full legal name as it appears on your ID.
Date of Birth: Input your birth date in the format specified on the form.
Phone Number: Provide a valid phone number where you can be reached.
If you have completed an Application through VERO in the past, this information will fill in automatically.
This information is used to cross-reference against your identification verification as well as to verify your identity when completing a Background and Credit Check, so it is important to ensure it is entered correctly.
If you are under the age of 18, you will be blocked from continuing the application process, as all VERO users must be 18+ as outlined in our Terms of Service.
Residential History
In this section you'll need to enter details about your residential history. The page will state how much history is needed based on the requirements of the property.
To fill this out, click + Additional address and fill in the fields.
The Residential History section is important for verifying your credit history. Failure to provide complete information may result in an inability to complete your background and credit check.
How to Fill out Residential History Step:
Address: Start typing in your address. This filed uses Google Maps to help you quickly locate your address. Once you select an address, it will fill in the other fields like City and State.
VERO currently does not allow for non-US based addresses to be used in the residential history step. If any of your residences are outside of the United States, follow the instructions below on "If your Address is Outside of the United States" to ensure your address is entered correctly.
Current Address Selection: Select whether this address is your current address. Selecting this will remove the Move-out Date field for that residence.
Living Arrangement: Select the living arrangement of this residence that best matches your situation. The selection you made may load additional fields relevant to that specific arrangement. The options for living arrangement are:
I am/was a home owner: Select this if you own or owned the residence you are listing. You will be asked for your monthly mortgage payment.
I am/was a renter: Select this option if you rented the residence you are listing. You will be asked for total monthly rent for the unit as well as the portion you pay of the total monthly rent in the event you split rent with roommates. You will also be asked for the landlord or manager's name, phone number, and email address of the property you rented.
I live/lived on campus or I live/lived with family/friends: Select this option if you live or lived on campus or with friends or family where you did not pay rent.
Other: Select this option if the above options do not match your living arrangements. You will be required to describe your living situation.
Move-in Date: Select the date you moved in to the residence you are listing.
Move-out Date: Select the date you moved out of the residence you are listing.
+Additional Address: If you need to add additional addresses to meet the minimum residential history required by the property, click this button to fill in additional addresses.
If Your Address is Outside of the United States:
If you live or lived outside of the United States during the period of residential history to provide, follow the steps below based on whether you are a US Citizen with an SSN or an International Applicant without an SSN. This will ensure that if you are subject to a Background and Credit check, your information can be pulled correctly.
A International Residence for an Applicant with an SSN:
For your Current Address, enter the US address that is your primary US residence, where you receive mail or that is associated with your credit and background history.
If you do not have a primary US residence enter your address as follows:
Street Address: Enter your international street and house address
City: Enter your international City name. If you receive an error, use New York.
State: Enter New York
Zip Code: Enter 10001
An International Residence for an Applicant without an SSN:
If you don't have an SSN and need to list an international address in your residential history, enter your address as follows:
Street Address: Enter your international street and house address
City: Enter your international City name. If you receive an error, use New York.
State: Enter New York
Zip Code: Enter 10001
Employment History
VERO automatically identifies your employment and income history for review for properties in the Link Employer and Link Back Accounts steps, which are your Verified Income.
Your Employment History, which is captured in the Income Sources (Annotate your Employment History) step of your application, is where you can manually enter employment details for the property to review and cross reference with the verified income identified from your bank account or employer account links.
Note: The employment and income information you enter on the Income Sources step is used only to annotate your employment history. The Verified Income amount you see on your application is not generated by this step, but instead through the verified income amounts pulled from your Bank Account Connection, Employer or Benefits Account Links, or extraction from Financial Documents.
Learn more about how VERO calculates your Verified Income here.
How To Fill out Your Employment History
Employment Status: Select the employment status that best matches your employment circumstances at the time of your application. You can pick from the following:
Yes, I am Employed: select this option if you are currently employed.
Note: If you have already linked to an employer in previous steps of the application, your employer will show up here under Linked Automatically:
You will not be able to edit any of the income data provided directly from the linked income information.
You'll be asked to fill in the following information:
Employer Name: The name of the Company you are employed by
Job Title: Your position or title
Manager Name: The name of the person to whom you report. If you linked your employer, you may still need to fill out this field.
Manager Contact Number: The phone number of your manager. If you linked your employer, you may still need to fill out this field.
Annual Salary: Enter your gross annual salary
Start Date: The first day of work at this employer
Company Address: Enter the Address, City, State, Country and Zip of your employer. If you linked your employer, you may still need to fill out this field.
I'm Employed, but I haven't started yet: select this option if you have accepted a job offer, but have not yet started your employment. You'll be asked to fill in the following information:
Employer Name: The name of the Company you are employed by
Job Title: Your position or title
Manager Name: The name of the person to whom you report
Manager Contact Number: The phone number of your manager
Annual Salary: Enter your gross annual salary
Start Date: The first day of work at this employer
Company Address: Enter the Address, City, State, Country and Zip of your employer
If you have more than one employer to note or need to meet the minimum employment history of the property, use the + Income Sources button at the bottom to add additional employers to your employment history.
You can remove Income Sources on your Employment History by clicking the trash can icon on the right side of the Income Source header.
I'm Unemployed: Select this option if you are not currently employed at the time of your application or you are retired or are receiving income or distributions from a benefit like Social Security or a 401k or Disability Benefits.
Selecting "I'm Unemployed" will not require you enter any additional information about your income, as this section is for annotating your Employment history only. Applicants who receive income from non-employer sources, like retirement or disability income, can add income sources by Connecting your Bank Account, linking to your Employer or Benefits accounts, or providing Financial Documents later in the application.
References
While this section is optional, providing references can strengthen your application. Include:
First and Last Name: Enter the first and last name of your Reference
Contact Information: Phone number
Relationship: Briefly describe your connection (e.g., former employer, teacher).
References can help the property manager verify your reliability as a tenant.
Emergency Contacts
List one or more individuals that the property manager can contact in case of an emergency. Include:
First and Last name: First and last name of your Emergency Contact
Phone Number: Your Emergency Contact's phone number
Relationship: Select your relationship to the contact
Lease Preference
In this section, select your desired lease term along with your preferred move in date. This allows the property manager to understand your needs better or in the event your select unit is no longer available, a comparable unit can be arranged.
This portion of your Renter Profile is application specific, meaning it only is referenced in the application for a specific property and will not carry over into other applications.