How to upload your financial documents, such as Paystubs, Bank Statements, and 1099 Tax Forms.
Welcome to VERO's Financial Document Upload experience! VERO offers the option to upload your financial documents as an alternative option to verify your income.
VERO can use Paystubs, Bank Statements, or 1099 Tax Forms to verify income on your application. This guide will walk you through the process step-by-step.
NOTE: The leasing company you are working with may not accept Financial Documents to verify your income on your VERO application.
If you have questions about the required methods available for your specific application, or do not see an option to upload Financial Documents and are unable to use another Income Verification Method, please reach out to your leasing agent for guidance.
What You'll Need
Before you begin verifying your income with Financial Documents, be sure you have all of the required financial documents that VERO needs to identify and extract income data:
Option 1: 3 Recent Paystubs
-OR-
Option 2: 2 Most Recent Bank Statements
-OR-
Option 3: Prior year 1099 tax forms (if applicable)
NOTE: W-2 Tax Forms are no longer accepted documents that can be used to verify income, as they reflect past income, not current income.
Upload Your Financial Documents
1. Start the Income Sources page:
On this page, before you're able to upload financial documents, you'll first need to select a designation from the Income Sources dropdown menu.
2. Fill out the required information:
Depending on what you've selected in the Income Sources dropdown menu, you'll be prompted to fill out the required information based on your selection.
3. Start to upload your Financial Documents:
On the Financial Documents Upload step, you'll see a list of required documents, how many of each document are required, and a single "Upload" button. Click this upload button to begin.
4. Select the File(s) to Upload: Choose the file you want to upload from your device.
You can select from the file viewer, or you can drag and drop documents to the center of the screen onto the "Upload" icon.
You can upload multiple documents at once by selecting multiple documents from the file viewer, and you can then categorize each one individually.
5. Categorize Each of Your Financial Documents: After selecting the files to upload, you'll need to categorize each document.
Simply select the appropriate type (e.g., Paystub, Bank Statement) for each file
Selecting the correct kind of financial document aids in extracting the data correctly. If your document is not a paystub, bank statement, or 1099, do not upload it at this step. You will have a chance to upload other documents later in the application flow.
Once you're finished categorizing, select CONFIRM.
TIP: You can select multiple documents at once; you'll then be prompted to select a type for each document you've selected for upload.
4. Review for Additional Needed Financial Documents: After categorizing your document(s), the system will determine if you've provided sufficient financial documents or if additional ones are needed.
If additional financial documents are still needed, you can see what document types are still needed from you by the property.
Select 'GO BACK' to go back to the financial document uploader
OR Select 'I'VE FINISHED UPLOADING' to proceed to the next step in your application if you have no additional financial documents to add.
NOTE: The property that you are applying for may have additional required documents that are not financial documents. These documents will be requested in a separate step, but the process to upload them is the same. It will be clearly indicated what type of documents are needed.
TIP: You can remove documents previously uploaded via this step by selecting the trash can icon next to the document you'd like to remove.
Tips for a Smooth Experience
Track Progress: We provide clear indicators to show the quantity of documents that remain for a given type, and what's left to complete to verify income.
Recent Documents: VERO requires the most recent financial documents to be uploaded in order to be able to use them to verify income. For more details on document date requirements, visit the help center article Unable to Verify Income
Real-time Feedback: You will receive immediate updates on the status of their uploaded documents. Applicants will receive email updates from VERO if there are any issues when processing their documents.
Flexible Options: You can still proceed with their application if they're missing certain documents.
Optional Documents: Once you've met the requirements for a document type, any remaining documents for other types will be marked as "Optional".
I cannot upload my Financial Documents, or receive an Error When Uploading
If you receive an error or an email notification that there was an error uploading your Financial documents, it can be for several of the following reasons:
File Size: each document must be 5MB or smaller
File Type: VERO can only accept PDF, JPEG, and PNG file types
Connectivity issue: confirm that you have a strong internet connection to upload the document
Data was unable to be extracted: use PDF file types when possible for best data extraction results, as JPEG and PNG types can often degrade over time.
The Income is Incorrect or Blank from my Financial Documents
If the income extracted from your Financial Documents seems to be incorrect or blank when you would expect it to be present, confirm that you have addressed the following:
Give sufficient time for the Document Analyzer to extract and review the data. This can take several hours. If you have received no errors, please check back.
Insufficient data or documents were provided to calculate income from the financial documents. Provide additional financial documents according to the prompts from the uploader to ensure income can be extracted.
Your documents are not recent enough. To verify income, all documents must be the most current versions so that VERO can calculate the most recent income amount. If your financial documents are older, try adding more recent versions of them
Your income was verified via a different method, like a connected employer account. In this case, the direct connection will supersede any financial documents uploaded and income extracted from them.
I want to Upload Documents that are not a 1099, Paystub, or Bank Statement
Currently, VERO can only extract and calculate income information from the Financial Documents accepted. For this reason, it is important to only upload the accepted documents during the Financial Document Upload step.
However, each property may accept other documents, like financial aid documents, offer letters, investment assets, etc in lieu of income generated by Financial Documents. These documents can be added in either the Required Documents or Other Documents upload steps in your application for their review.