Manage Your Application

This article covers how to edit, withdraw, add people to, and review your application.

Your VERO profile shows you each of your applications and provides you with the ability to complete in progress applications, review and edit completed applications, as well as add people as roommates or guarantors.

To manage your application, log in to your Renter portal by navigating to renter.sayvero.com. Click on the Applications tab in the upper left. This is where you can see and manage all of your applications in one place.

Here you'll see the details of the unit you're applying to, like the name of the property and unit number, the availability listed for the unit, and its current rent price.

Continue an In Progress Application

If you've started an application but were not able to finish it, you can always pick up where you left off to edit or make changes.

1. Log In: Visit https://renter.sayvero.com/

2. View Your Applications: Select "My Applications" to see your application.

3. Complete your Applications: Click the button that says COMPLETE on the application that is in progress that you wish to continue.

4. Continue to fill out your Application: You'll be taken to where you left off in your application.

Edit A Submitted Application:

If you need to make changes to an application that you’ve already submitted, you can withdraw your application in order to make edits. Note that if you already paid your application fee, you will not need to redo the payment to submit.

1. Log In: Visit renter.sayvero.com and select "My Applications" to see your application summary. For submitted applications, the Progress state will show Submitted.

   1. Note: If the Progress Status shows Approved or Declined, you will not be able to edit your application. Please reach out to your leasing agent for assistance.

2. View your Submitted Applications: Click the button that says VIEW on the application that shows Submitted that you wish to edit.

3. Edit Application: Then click the "EDIT APPLICATION" button at the bottom right corner of the application box.

   

4. Confirm: Confirm you wish to edit your submitted application to be directed to the application steps. Note that you will be withdrawing your application.

   

5. Edit and Submit: Return to previous sections as needed to make edits. Once finished, be sure to continue through the full application, clicking each of the purple continue buttons at the bottom, to the Submit step so that your information can be shared again with the property team.

Return to a Previous Step in your Application

There are two main ways to return to a previous step in an application you are in progress with: the back button and the progress menu.

Back Button:

While in your application, you can click the back button in the lower left of your screen, to the left of the purple progress button shown below:

Progress Menu:

Alternatively, you can see the full application workflow and select a specific step by navigating to the Progress Menu.

To do this, on any application step, simply click the section in the top left-hand corner of your screen that says 'My Application':

Once you've clicked on the section, you'll be brought to the main Progress Menu:

Add a Co-Applicant, Guarantor, or Occupant

Some properties allow you to add guarantors, occupants, and co-applicants directly to your VERO application. Follow these steps to add additional applicants or guarantors:

1. Log In: Visit renter.sayvero.com and click "My Applications" to see your application summary.

2. Add additional Applicant types: Click the + Applicant, + Guarantor, or + Occupant button in order to add additional applicants to your group

3. Add Information: Add the information of the person you wish to invite to your group. Once you've completed the required information, click the Invite button.

If you don't have the options to add a co-applicant, guarantor, or occupant yourself, contact your leasing agent for assistance adding additional applicants.

Review your Application Group

To confirm the applicants or guarantors on your shared application and to see the progress of others on your group application, navigate to your Application Summary under My Applications and click on the section "This application group includes # other individuals":

This will not share personal details with others in your group, but will allow you to see who has been added and where they are in the application process.

If you or your co-applicants or guarantors submitted separate applications but want to join a group application (with roommates or a guarantor), the manager or agent can link your application to the others in the system.

If someone was added to your application group who needs to be removed, please contact your leasing agent for assistance removing them from your group.

Check the Status of Your Application

You can check the status of your application by checking the Progress section of your Application Summary.

If your application's Progress status is In Progress, be sure to complete your application, as leasing agents and managers cannot usually process an application until you have submitted your information.

If your application's Progress status is Submitted, it is awaiting review and decision by the property. The best way to check on the progress of the review of your application is to check with your leasing agent or call the property office.

If your application's Progress status is Approved or Declined it will be noted here. When your application receives a decision, you'll also receive an email outlining any additional information regarding the decision on your application from the property.

Remove or Cancel your VERO Application

If you no longer wish to apply or wish to cancel a submitted application, the leasing team at the property can remove and cancel your application for you at your request.
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Note that VERO Support cannot remove or cancel your application; the property to which you applied must do so.